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new york



184 Main Street Victoria 8007


  /  Terms and Conditions

Terms and Conditions

Terms & Conditions

Inclusions / Exclusions

All rates include 15% VAT.


Wi-Fi access is complimentary at the hotel.


All bookings require the payment of a guarantee/deposit. We reserve the right to release any booking if the guarantee/deposit conditions have not been met at the time the reservation is made.


Breakfast is included in the room rates.

Check-In / Check-Out

Check-In time is 2pm. Check-Out time is 11am.

Children & Extra Beds

Children under 3 years old stay with parents in the same room, Children 12+ should have their own room.


We do not allow pets at the hotel, even cute ones

Group Bookings

Any reservation with five or more rooms is considered by the hotel to be a group booking. Special conditions apply to the cancellation and guarantee of these bookings.





Terms & Conditions for Use of This Website

  1. Use of the Website
    (a) Pineapple House Boutique Hotel reservations feature of this website is provided solely to assist you in determining the availability of travel-related services and to make legitimate reservations. You agree to be financially responsible for all of your use of this website. You agree that the reservations facilities of this website shall be used only to make legitimate reservations. You understand that overuse or abuse of the reservation facilities of this website may result in you being denied access to such facilities, at the sole discretion of The Pineapple House Boutique Hotel.
    (b) For any reservations or other services for which fees may be charged, you agree to abide by these terms and conditions as well as, that payment of all amounts shall be paid by you when due and that you shall comply with all rules and restrictions regarding rates and charges as well as in respect of the availability of products or services. You shall be completely responsible for any charges, fees, duties, taxes, and assessments arising out of the use of this website.
  2. Content of the Website
    Whilst every effort is made to update the information provided on this website on a regular basis, Pineapple House Boutique Hotel makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website. Pineapple House Boutique Hotel reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and same are offered for information purposes only. Pineapple House Boutique Hotel gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.
  3. Copyright and Intellectual Property Rights
    this website is solely for your personal and non-commercial use. Copyright and all intellectual property rights in all materials made available through this website are owned by Pineapple House Boutique Hotel alternatively, Pineapple House Boutique Hotel is the lawful user thereof and is protected by both South African and international intellectual property right laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Pineapple House Boutique Hotel alternatively Pineapple House Boutique Hotel are the lawful users of the trademarks. Nothing contained on this website should be construed as granting any licence or right to use any trademarks without the prior written permission of Pineapple House Boutique Hotel.
  4. External Links
    External website links may be provided for your convenience, but they are beyond the control of Pineapple House Boutique Hotel and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use.
  5. Pineapple House Boutique Hotel Statement of Privacy
    (a) your privacy is very important to Pineapple House Boutique Hotel. To help protect your privacy, we adhere to the following guidelines. –
    (i) Pineapple House Boutique Hotel will explicitly ask when they need information that personally identifies you or allows them to contact you (“Personal Information”). Generally this Personal Information is requested when making reservations or when requesting a particular service.
    (ii) Pineapple House Boutique Hotel will use your Personal Information to operate the sites, provide services, to enable us to process, validate and verify reservation and requests for services and for the purposes for which you specifically provided the information; to improve your experience on our website; to improve and develop new features and services; to alert you to new services and special offers and for other purposes
    (b)  Pineapple House Boutique Hotel shall be entitled to disclose Personal Information if required to do so to:
    (i) comply with applicable law or with legal process served on Pineapple House Boutique Hotel;
    (ii) to protect and defend the rights or property of Pineapple House Boutique Hotel, and
  6. Security
    the online bookings feature is viewed over a secured connection. Any information provided by you on this website cannot be viewed by anyone else over the Internet. As this service is provided by another service provider we unfortunately cannot be held accountable for any errors or omissions, losses or damages which you may suffer as a result of the use of their service and we hereby disclaim all liability in this regard.
  7. Disclaimer
    Pineapple House Boutique Hotel shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to your use of or reliance on any information provided on and via the website or any pages of the website, any e-mails sent from the website, services provided via this website, any viruses that may infect your computer or other property on account of your access to and/or use of this website, use of content, data or information made available via the website, any failure, delay or unavailability of the website or any services offered via the site for any reason whatever and the supply, or failure or delay in supplying any of the services offered via the website and you indemnify and hold harmless The Pineapple House Boutique Hotel in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of any nature whatsoever, which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to any of the aforesaid.

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